VLVT Online: buy online unique and luxury designer fashion
Ordered Today, Delivered Tomorrow.

FAQ - frequently asked questions

 

General questions

How do I place an order?

By VLVT.nl you can click on the product you want to order. Hereafter opens the product page. From this screen, choose the desired size and the desired amount. Then put it in your shopping bag by clicking 'Add to Basket'. Below automatically displays a summary of your shopping bag.

If you have placed all desired items in your shopping bag, click to continue the payment process on "Complete order".

You are arrived at the first step of the checkout process. Here you will be asked (if you are already a customer of ours) to log in to your account using your Facebook account or register as a new customer.

You can complete the order as a guest, there is hereby created an account. However, we recommend that you create to register as a customer and an account. So this information the next time you are visiting our web store can get easily.

On the same page you are asked to select a delivery option. This can be specified address that you registered with but also a pickup point 'in your area. You can also enter an alternative delivery address and select the address by clicking the plus sign (+) next to 'Work or select another address click the "Shipping Method" window.

Then select the payment method desired by you. You can currently pay via PayPal, credit card (Visa and Mastercard), V Pay, Giropay and SOFORT Banking and COD.

 

ORDER

What is the status of my order?

We keep you posted by e-mail about the status of your order. Even in your personal account on VLVT.nl you can always check the status of your order and track your order.


Can I change my order?

Want to change your order after you have paid? Please directly contact one of our Webcare Managers by calling 0800 8189 or via support@vlvt.nl. If your order is shipped by us, it can unfortunately not be changed.


Are the prices shown include VAT?

Yes, all prices on our website are including 21% VAT.


I have a complaint, what should I do?

If you have you can contact us with a complaint through our number 003120 676 2235. You can also send your complaint to support@vlvt.nl by e-mail. We will respond as soon as possible your complaint within one business day telephone contact you.

Are you happy with your product or good help? Do you have improvements to our website? Also, we hear! You are welcome at any time to send a message to our Webcare support@vlvt.nl where managers are ready for you.


How do I know if my order has been received?

If your order has come through, you will receive a confirmation e-mail. Your order will be internally taken up by the relevant department and they make your order ready for shipment. Once the package is sent, you do again receive a confirmation by email.


How can I enter a discount code?

The introduction of a coupon code can be done via the summary page for the "shopping bag". Here you see the lower left of the screen are a "discount code" field. Remember to click after also entering "Apply". After completing the order, it is technically not possible to process the rebate yet.


Get sold products still inside?

All products VLVT.nl directly from our subsidiaries to Cornelis Schuytstraat. Our stock online is directly linked to our physical store inventory. If you want to order a product that is no longer shown on our website, please contact our Webcare Managers call via support line on 003120 676 2235. They can also inform you about the stock and any possibility of reordering.


What about the warranty?

All ordered products is a legal guarantee. Legal guarantee means that what a product should do what the consumer may expect reasonably from.


PAY

How can I pay?

You can currently pay us via PayPal, credit card (Visa and Mastercard), V Pay, Giropay and SOFORT Banking. If you want to make a payment from abroad and / or the required payment is not mentioned in, we ask to take you to contact our Webcare department by calling 003120 676 2235 or via support@vlvt.nl. Our manager will Webcare you can further explain what alternative payment methods are accepted by us.


Where do I find my invoice?

We send our invoice along with the order by your ordered items. You find this also included with the order in the shipping package.


When processed my payment?

All iDEAL and credit card payments are processed almost immediately.
 

Is shopping at VLVT.nl safe?

For logging and paid VLVT.nl we use a secure SSL connection. This all personal data that you send encrypted entrusted to us. Your payment details are thus doubly protected within the ordering process. As can be seen by others nothing. The most important protection is your own password. Enter your password to others and avoid open access to your account.


Are there risks associated with online payments?

VLVT.nl guarantees the safety of your data. All data and payment information are transmitted in encrypted form.


Can I buy on credit and pay?

You have come to the ability to pay you afterwards order (cash on delivery). Note that this may apply additional conditions. To order cash on delivery you should contact one of our Webcare Managers on 003120 676 2235 or via support@vlvt.nl.


Can I pay in installments?

Unfortunately, paying in installments (yet) possible. We do offer the ability to deliver COD. You have this 14 days to pay the bill.


Why, only the payment method "Credit Card" message?

If you are using a foreign IP address, it may be that your only credit card option looks back. This is because the options PayPal and cash on delivery no possible payment methods for orders in and abroad.

Try to pay from the Netherlands. but you do not get to see the payment method? This can be caused because you are using a (international) office. We recommend you to try this case in the home or outside the network of your work.

Is it nog working yey, please contact one of our Webcare Managers at 003120 676 2235 or by e-mail support@vlvt.nl.

 

DISPATCH

What happens if I'm not home?

Each package will be offered once. If you're not home, PostNL will try to deliver the parcel to the neighbors. If this happens, a note will be left in the mailbox of the information with which neighbors you can pick up your package. If the neighbors are not home, PostNL will bring your package at the nearest pickup point. Here, too, you will receive an Information Notice (reference information) in the mailbox.


What are the shipping costs?

If you place an order for the new collection and is above € 50,- then shipping to the Netherlands, Belgium and Germany is free.

Orders under € 50,- and SALE items, this applies in the Netherlands, Belgium and Germany reduced fixed shipping rate of € 5,95. For all other countries have different shipping costs. Check out the list of shipping.


When will my order be delivered?

Orders placed on weekdays before 16:00hrs placed are shipped the same day. Your order will be delivered the next business day and/or on Saturday between 09:00 hrs and 18:00hrs. Orders that are placed in the weekend will be dispatched on Monday and are commonly delivered the next day.


Which party is my order shipped?

For shipment of your order, we use TNT.


Can I track my order?

You can view the status of your order and follow the simple online through your sent to Track & Trace code.


Can I have my order delivered to another address?

You can specify a different delivery address easily during checkout your order.


Do you deliver abroad?

Currently we deliver to all countries within the EU. Check out the list of countries we ship orders.


How long before I receive my order?

On working days ordered before 16:00 o'clock, means the next day at home. Have you ordered after 16:00? Then your order will be shipped the next day and the next day and/or delivered on Saturday.

 

RETURN AND EXCHANGE

Still not satisfied with your new purchase? Or just not the right size? You have the right to send within 14 days without giving any reason, return the item (statutory right of withdrawal). Within this period you can see the article, review and / or modify as you would in any of our stores VLVT.


Free exchange

Exchange for another size or color is always free. Request a return code via our website or through one of our Webcare Managers and send the item back.

After we the article in the wrong size are received in good order, you have the item in another size or color within 1-2 days already in the house. VLVT.nl in this case pays the postage. The (postal) fees for return before you have to pay, but you get this amount back in the form of a credit code. The credit code has the same value as the (postal) fees paid for the return. The voucher code you can easily boost later in the ordering process with your next purchase VLVT.nl. In this way, the amount is automatically deducted from the total amount of your (new) order.

Of course you can get the purchased item in one of our stores VLVT exchange for the same item in a different size or color. Please contact our Webcare managers so they can check the stock and availability of the item exchange and inform our styling consultants in the store on your arrival. Take the opportunity and will assist and inspire a specialist in the field of styling and catch up on the latest fashion trends.


Returns and money back

To ensure that the returns process can be carried out smoothly and efficiently, we urge them to make use of our return instructions. The instructions are supplied as standard with every order.
If these instructions are missing or unexpected've thrown away accidentally, please contact our Webcare Managers at 003120 676 2235 or support@vlvt.nl and ask for our return instructions. After the articles by us in good order have been received and accepted, we will as soon as possible but no later than 14 days refund the purchase amount to your account.

The shipping of your order will be refunded by VLVT, but the shipping cost of return are you satisfied customers.


Statutory right of withdrawal - within 14 days

Want to exchange an item or return (terminate the agreement)? We ask our customers as soon as possible but no later than 14 days after receiving the order to let us know.

You can do this via the so-called model withdrawal form.
This form is sent to co-delivery into the box.

Alternatively, the model form here and download.

If you have questions you can always contact our Webcare Managers on +3120 676 2235 or support@vlvt.nl and ask for the applicable return instructions.

It is important that you get the package within 14 days after signing your return returns to the address specified by VLVT.nl.

You may also terminate the contract by other means, such as telephone and / or e-mail via our Webcare managers, as long as it is clear. The return instructions for sending back your items you will always find in the order. If this unlikely event the missing or lost? Then you can find it on our website or check with one of our Webcare managers so they can help you.


Returns in one of our stores VLVT

Of course you can always return the item for free in one of our stores VLVT. Our styling consultants will sign the receipt in our system, and your purchase price will be paid in the usual manner. However, for safety reasons we do not cash in our stores VLVT.


Acceptance conditions for return

We can only refund the full purchase price if you stick to the following rules:

  • Products must be unworn. Passes may be natural.
  • Shoes should be returned, if reasonably possible, with included and undamaged shoe box and sent in the original box VLVT.nl.
  • The items need to be packaged in the undamaged original packaging (if reasonably possible)
  • Tickets must not be thrown away or disappear.

Pay attention! Please return your item carefully. If the return damaged or used beyond what is necessary to review, we may charge a write to you the item.


Impact of depreciation on return

In value of the returned item can be decided by us not to credit a portion of or the entire amount (to repay). Impairment of an item occurs when when returning the item is found that it is damaged, it is clear that the item is worn or washed.


Why should I and underwear / lingerie or not return?

Items like underwear and / or lingerie may unfortunately not to be taken back for hygienic reasons. This may, if the sealing of the packaging in which it is supplied has not been broken.

 

"If you are not satisfied with the handling of your complaint then you can submit it to the Dispute Thuiswinkel, PO Box 90600, 2509 LP The Hague (www.sgc.nl)."