VLVT delivers orders with DHL - with signature for receipt. This means that you have to sign for receipt. We ask you to take this into account when specifying the delivery address (home or work).
Orders placed on workdays after 4 p.m. are always sent immediately the next working day. This means that you usually receive the order within 24 to 48 hours. Orders placed on weekends are sent on Mondays. DHL makes four delivery attempts at the indicated address and delivers from Monday to Saturday.
If you were not at home to receive the order, you will find a card in the mailbox. This is when the delivery person comes back. Choose a different delivery option? Go to dhlparcel.nl and use the delivery code on the card to choose a different delivery option: at a DHL ServicePoint or at a certain date and time. You can collect your order from a DHL ServicePoint by showing your identity card.
You can always find the status of your order (s) under 'order status' in your account. If the delivery time runs out, you will receive timely notice from us. When the order is shipped, you will receive an e-mail containing a Track & Trace number from DHL.
Has your order status 'shipped', but have you not received anything after 3 business days? Then contact us via our free service number 0800 8189
VLVT also delivers internationally within the EU and various countries outside. Below an overview of the shipping costs per country. Is the country of delivery not listed? Then contact us.
|The Netherlands||€4,95||Free above €75,-|
|Belgium||€4,95||Free above €75,-|